You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence.
CORTESTUDIOGLASS is not responsible for any packages held by international customs agencies and it is not the responsibility of CORTESTUDIOGLASS !to make the customer aware of these agencies and their actions. Please check with your country’s customs office to determine their procedures and any potential charges.
For example, UK residents might expect a customs charge of at least 20% of the total cost of the purchase. CORTESTUDIOGLASS is not responsible for this payment. Your package may arrive at your local post office or delivery center and be held until pickup and payment is taken care of.
If you neglect to pick up your package and it is returned to us, we will not refund the charge for original shipping.
If it is a custom piece and it is returned to us, you should contact us immediately to arrange reshipping as custom orders are final sale and we cannot refund you for the purchase.
Should CORTESTUDIOGLASS mistakenly be invoiced directly for any duties or fees from the shipping company after delivery, we will email an invoice for the balance due. This will need to paid immediately.
As with domestic shipping, if a package can’t be delivered due to an error entering your shipping address,CORTESTUDIOGLASS is not responsible for any additional fees that may incur in order to reroute or reship the package.In summary; you will have to pay taxes and duties in your own country. This is extra and we have no control over it. By purchasing a CORTESTUDIOGLASS product, you acknowledge that you are aware of this and accept it as your financial responsibility.