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Most frequent questions and answers
We ship over the world by registered mail or by courrier. Please let us know by mail if you prefer fast delivery. If you like insurance please contact us. It typically takes 3-5 days to ship to you. International delivery times vary due to the service chosen and customs. As soon as you order is ready we will ship it out to you packed in the safest way and will send you its tracking number. Please consider import tax and duties. We are not responsible for such charges and we undertake to make no calculations or estimates in this regard. These charges must be paid by the recipient of the parcel.
We accept returns or exchanges. Please contact us within 5 days of delivery. Ship item back within 14 days of delivery.
All the sales are final but we make some exceptions. Please contact us by mail.
Every product is made using lampwork or kiln fusion techniqus and Made of Original Murano glass.
if you would like to have an item in a different color or lenght,please contact us . Also feel free to send us a message if you have a doubt or a particular request. We also have wholesale pricing.
We are not legally responsible for any misuse or injuries caused to you or other people by our products.
Be aware that our items are small and/or fragile and not suitable for children.
Don’t wash or clean with alchool the metal findings.
We are not responsable of the loss of orders caused by the post service of your country.